Refund, Return & Cancellation Policy

Cannabis Commerce Forum (CCF)
Effective Date: 10 April 2026
Last Updated: 5 May 2026

This policy outlines the refund, return, and cancellation terms for all transactions made through the Cannabis Commerce Forum website www.cannabiscf.org.

1. Nature of Services

Cannabis Commerce Forum is a non-profit organisation that provides:

  • Membership registrations (free and paid)
  • Affiliate programme enrolment
  • Donations to support advocacy, education, and community initiatives
  • Access to digital resources, training, and events

All services provided by CCF are digital in nature. No physical goods are sold or delivered through this website.

2. Donations

All donations made to Cannabis Commerce Forum are voluntary and non-refundable. By making a donation, you acknowledge that:

  • The donation is a voluntary contribution to support CCF’s mission
  • Donations are not made in exchange for goods or services
  • No refund will be issued for completed donations

If you believe a donation was made in error (e.g., duplicate transaction or incorrect amount), please contact us within 7 days of the transaction and we will review your request on a case-by-case basis.

3. Membership Fees

  • Free memberships: No payment is involved; cancellation can be requested at any time
  • Paid memberships: Membership fees are non-refundable once access to membership benefits has been granted
  • If you wish to cancel your membership, you may do so by contacting us. Cancellation will take effect at the end of the current membership period, and no pro-rata refund will be issued

4. Affiliate Programme Fees

  • Affiliate enrolment fees are non-refundable once the application has been processed and approved
  • If an affiliate application is rejected, any fees paid will be refunded in full within 14 business days
  • Affiliates wishing to withdraw from the programme may do so by providing written notice. No refund will be issued for the current enrolment period

5. Event and Training Registrations

  • Cancellation more than 7 days before the event: Full refund
  • Cancellation 3–7 days before the event: 50% refund
  • Cancellation less than 3 days before the event: No refund
  • If CCF cancels an event, a full refund will be issued to all registered participants

6. Erroneous or Unauthorised Transactions

If you believe an unauthorised or erroneous transaction has been made:

  • Contact us immediately at info@cannabiscf.org
  • Provide your full name, transaction date, amount, and reason for the dispute
  • We will investigate and respond within 10 business days
  • If the claim is valid, a refund will be processed to the original payment method

7. Refund Processing

Where a refund is approved:

  • Refunds will be processed to the original payment method used
  • Please allow 7–14 business days for the refund to reflect in your account
  • CCF is not responsible for delays caused by banks or payment providers

8. No Returns

As all our services are digital and no physical goods are sold, there are no returns applicable.

9. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us with the following details:

  • Your full name
  • Email address used for registration/payment
  • Transaction date and amount
  • Reason for the request

10. Contact Us

For any questions regarding this policy, please reach out to us:

Cannabis Commerce Forum
Email: info@cannabiscf.org
Website: www.cannabiscf.org